Our Return Policy
How do I return an item?
Our highly knowledgeable sales staff is dedicated to helping you find the right gear, so please feel free to ask any and all questions about the item you are thinking of purchasing BEFORE you make your purchase so that we can do our best to help make sure it is right for you and your needs. You can call/text us at (972)540-6420 or email us at Sales@GuitarSanctuary.comThe Guitar Sanctuary does accept returns on NEW items as long as arrangements are made for such within 48 hours of purchase for in-store purchases, or within 48 hours of the time you take delivery of your order for online/phone orders with the following exceptions:
- SALE Priced Items
- Special Order Items (items that were not in stock, but rather ordered per the customers request and/or to the customer's specifications)
- Items that involved a Trade at the time of the purchase
- Items that were sold "AS-IS"
- Items that were originally put on layaway
- Microphones
- Cables that have been removed from their original packaging
All returned items MUST be in the original condition and with all of the original packing (including owner’s manual, packaging, included accessories, warranty card, any other items that came with the item) and the warranty must not have been registered in order to qualify for a refund.
Returns ship to:
The Guitar Sanctuary
6633 Virginia Parkway
McKinney, TX 75071
When shipping your return, be sure to:
- Properly insure it for the full purchase price
- Pack it in the same manner in which it was received
- Do NOT write on the product boxes
For all returns the customer is responsible for all freight charges related to the order both ways (including the original shipping costs incurred by the store for "Free Shipping" items).
Guitars and effects pedals returned within the return policy period that meet the above criteria will not be subject to a restock fee.
Amplifiers and speaker cabinets returned within the return policy period that meet the above criteria will be subject to a 10% restock fee.
For ANY RETURN made at our discretion after 48 Hours The Guitar Sanctuary will charge a minimum 20% restocking fee for returned amplifiers and cabinets and a minimum 10% restocking fee for Guitars and effects pedals. The only exceptions are for products that are defective.
We understand that every return situation is different, so please feel free to contact our staff prior to your return with any issues you have so we can find the best resolution for everyone involved.
For ANY RETURN made at our discretion after 48 Hours The Guitar Sanctuary will charge a minimum 20% restocking fee for returned amplifiers and cabinets and a minimum 10% restocking fee for Guitars and effects pedals. The only exceptions are for products that are defective.
We understand that every return situation is different, so please feel free to contact our staff prior to your return with any issues you have so we can find the best resolution for everyone involved.
